Terms of Service

1. Agreement to Terms

By accessing or using LindenTech AI Email Platform, you agree to be bound by these Terms of Service. If you do not agree to these Terms, do not access or use the service.

2. Description of the Service

LindenTech AI Email Platform is a multi-tenant B2B SaaS that may include:

• Google-based authentication and tenant role management.
• Gmail mailbox connection and shared mailbox visibility inside a tenant.
• AI-assisted email drafting, review queues, and controlled outbound delivery.
• Tenant-scoped knowledge retrieval, prompt management, and audit logging.
• Retention, legal-hold, and data subject request workflows.

3. Accounts and Authorized Use

• You must provide accurate and current account information.
• You are responsible for maintaining the confidentiality of your credentials.
• If you access the service on behalf of a company or organization, you confirm that you are authorized to bind that organization to these Terms.
• You must only connect mailboxes and process data that your organization is authorized to access and use.

4. Acceptable Use

You agree not to use the service to:

• Violate applicable law, regulation, contract, or third-party rights.
• Upload, send, or generate illegal, harmful, abusive, or deceptive content.
• Interfere with the operation, security, or integrity of the service.
• Transmit malware, spam, or unauthorized mass communications.
• Process personal data without a valid legal basis or required authorization.
• Attempt to bypass role restrictions, review gates, policy checks, or other safety controls.

5. AI Output and Human Responsibility

• AI-generated drafts may be inaccurate, incomplete, or inappropriate.
• You remain responsible for reviewing, approving, editing, and sending messages produced through the service.
• The service is not a substitute for legal, regulatory, financial, or other professional advice.
• We may apply policy checks, delivery restrictions, or human-review requirements before a draft can be sent.

6. Customer Data and Permissions

You retain ownership of the data you submit to the service. You grant us the limited rights necessary to host, process, store, transmit, retrieve, and display that data for the purpose of operating, securing, supporting, and improving the service for your tenant.

You are responsible for ensuring that your use of mailbox data, customer data, and connected third-party services is lawful and properly authorized.

7. Fees and Commercial Terms

If you use a paid plan or enterprise deployment, pricing, invoicing, and payment terms are governed by the applicable order form, proposal, or other commercial agreement. Unless otherwise agreed in writing, fees are non-refundable once the relevant service period has started.

8. Suspension and Termination

We may suspend or terminate access to the service if:

• You breach these Terms.
• The service is used for unlawful, unsafe, or abusive activity.
• Continued access creates security, legal, or operational risk.

You may stop using the service at any time. Termination does not affect obligations that by their nature survive termination.

9. Availability and Changes

We may modify, update, or discontinue parts of the service from time to time. We do not guarantee uninterrupted or error-free availability and may perform maintenance, apply rate limits, or change integrations where reasonably necessary.

10. Privacy

Your use of the service is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal data processed through the platform.

11. Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data arising from or relating to the use of the service. Our aggregate liability for claims arising out of the service is limited to the amount paid for the service in the twelve months preceding the claim, unless mandatory law requires otherwise.

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany and applicable European Union law, excluding conflict-of-law principles, unless mandatory local law requires otherwise.

14. Contact

Questions about these Terms may be sent to info@lindentech.de.